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As we make every jacket custom ordered there is no return on a custom jacket unless there is some defect in production or error agreed upon by Himel Bros. Within 3 days of receiving the defective product the buyer must contact Himel Bros. with details and photos describing the nature of the defect. If agreed to by Himel Bros. the buyer will receive specific shipping instructions on how to return the product to Himel Bros. and a replacement product will be made.